[ PRODUCT / SUPPORT ]
From the moment you register, a named account manager is on your side. They call you, set up your account with you, explain every screen and stay available as long as you use TradeX AI.
By creating an account, you agree to our Privacy Policy and Terms of Use.
An account manager will call you within 24 hours.
One person who knows your account, instead of a ticket number.
Personal support is individual guidance. Every new client is assigned an account manager who contacts them before they start and who is the first point of contact afterwards. The manager helps with the initial setup, answers your questions and can pass anything technical or compliance-related to the right specialist, and tells you what is happening.
Over time, the manager also becomes the person who notices when your settings no longer match what you told them, such as a change in how much time you have or how much risk you can accept, and who suggests a conversation about it.
The manager is a guide, not an adviser. They show you what the platform can do and how to use it, and they will not tell you what to invest in or promise how it will turn out.
Your manager learns what you want from the platform, how much time you have and how comfortable you are with risk, and sets things up around that. A second client with a different situation gets a different setup. You are not handed a script, and you are not expected to fit one.
Verification, security settings and the first deposit, done together on the phone.
Callbacks are usually arranged within minutes, and email replies come within one business hour.
Explanations of your own reports and settings, not generic text.
The same person, or their team, for as long as you use the platform.
Six areas that come up most often.
Your manager does not give personal investment, tax or legal advice. For those, speak to a qualified professional.
Beginners benefit most, because the first week is where most confusion arises and a person on the phone resolves it faster than a help article. Experienced users value it too: they use their manager as a quick way to get answers about settings and payments without searching.
If you prefer working things out on your own, you can. The manager is there when you want them and does not interrupt otherwise.
Anyone who would rather ask a person than read a manual.
Four steps, in order.
Fill in the short form with your name, email and mobile number.
Your manager calls within 24 hours, introduces themselves and answers your first questions.
Together you verify your identity, secure the account and set up the platform.
You call, message or email when you need to, and your manager checks in when something changes.
Typically fifteen to twenty-five minutes, at a time that suits you.
Your manager asks what you hope to get from the platform, how much time you have and how you feel about risk, so everything afterwards is set to match.
You see the overview, the reports, the alert settings and the security area, with a plain explanation of each.
You switch on two-factor sign-in and learn which documents to prepare for identity checks.
You ask anything you like. You are never asked to deposit on the call, and you can end it and think it over.
What support does not do: it does not give personal investment advice, promise returns, take instructions to move money by phone or ask for your password or codes.
Four ways to reach us, so you can pick what suits the moment.
| Channel | Best for | Availability |
|---|---|---|
| Personal account manager | Setup, strategy questions, anything that needs a conversation | Callbacks 24/7 |
| Callback request | Urgent matters, such as a suspected security problem | Usually within minutes |
| Email, [email protected] | Questions that need a written record, documents and complaints | Reply usually within one business hour |
| Help centre | Self-service answers: the FAQ, getting started and crypto basics | Any time |
Money questions are the most common reason clients call. Your manager can explain which of the funding methods suits your bank, what you need to verify before a first withdrawal and how long each method normally takes. They can see where a request is in the process and tell you what is pending and why.
They cannot move money faster than your bank or card issuer allows, and they cannot make exceptions to identity checks. See the methods page and the withdrawal policy for the details.
After you register, your manager calls you, usually within 24 hours, and gives you the best way to reach them. You can also ask for a callback through the dashboard, or email [email protected] and the message reaches the support team.
Yes. Beginners are exactly who the service is designed for. Your manager explains terms in plain language, walks you through the dashboard and is happy to repeat things as often as you need.
Your manager helps you use the platform and understand its tools, but does not give personal investment advice or promise any result. The decisions about your strategy and your capital are yours.
Your manager and the support team can explain which method to use, why a payment is pending and what verification you may need. They cannot speed up a payment that is held by your bank or card issuer.
Account managers and callbacks are available 24/7, including weekends. The Ottawa office itself is open Monday to Friday, 9:00 to 17:30 Eastern, and email replies usually come within one business hour.
Tell us, and we will look into it. You can use the complaints procedure, which sets out how we acknowledge, investigate and answer every complaint.
Register and we will call you within 24 hours. Ask anything, and decide afterwards whether to go any further.